F.A.Q.
What method do you use to make the printed T-shirts?
We use Direct To Garment Printing (DTG) to produce your orders.
Can I check the status of my orders?
Yes you can. You can contact us within 2 business days of placing your order for shipping updates, including tracking information.
What is your print area?
Our maximum printing area is 11" by 15" (or 2200px by 3000px).
What is your daily print capacity?
Our current daily capacity is approximately 5000 prints. This allows us to print and ship out all our orders within 24 business hours.
What sizes of T-shirts do you offer?
We currently offers 12 different sizes of t-shirts:
Youth: XSmall, Small and Medium.
Adult: Small to 6 Extra Large.
What brand of shirts do you use?
We currently use AlStyle and Gildan brand of t-shirts for our order fulfillment. We use styles AlStyle 1301, 1302, 1309, 1901, 3381, 5301, Gilden 5000L, Fruit of the Loom, and others. For more information about the brand, see their website at http://www.alstyle.com and http://www.gildan.com
Do you offer double sided printing?
Currently we only offer single-sided printing on our tshirts. You can request an image be printed on the back of the shirt using the "Print on the back of the T-Shirt" when placing an order.
How large will my prints be?
The maximum print area for tshirts is 11" x 15".
Print sizes will vary depending on the garment size that is being printed on. Smaller garments will have a reduced print size, while larger area prints may use up to the 11" x 15" print area.
How do I place an order?
Creating an order is very simple through Backdoortshirtcompany.com.
Click on the Create Order button on the top right. Fill in your information - including name, shipping address, postal/zip, state/province and country.
Next, include your, shirt size, color and quantity.
You can add multiple orders by clicking on the "+" symbol under Order Entry.
Once finished, click Add to Cart.
How do I pay for an order I placed?
Every unpaid order you create will appear under your Shopping Cart. Click preferred method of payment and submit your payment.
Your cart will automatically be submitted to Backdoortshirtcompany.com for processing.
How do I know if my item shipped?
Order processing can take up to 2 business days, excluding new sales, touch-ups and back-ordered stock. You can cotact us within 2 business days after placing your order, and we will give you an update on your shipping, along with a tracking number.
How secure is my personal information and my customers?
Backdoortshirtcompany.com uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information.
Are all your shirts pre-treated?
Not all of our shirts require pre-treatment. Darker color shirts with specific designs do require an underbase to ensure the design will last longer and not wash off.
The pre-treatment area is the size of our printing area and easily washes off after the first wash. Your customers should receive a notice inside the package if the pre-treatment is highly visible. This area could look like a large transparent, or translucent, square or rectangle.
The pre-treated area is a non-toxic water based coating that helps your design last as long as possible.
Can I Cancel An Order?
Backdoortshirtcompany.com allows customer's to cancel orders before they have been printed by our staff. YOU MUST CONTACT US WITHIN ONE BUSINESS DAY TO CANCEL BULK ORDERS.
To cancel an order, a [Cancel] link will be visible at the top right hand corner of your order. If this link is not available, it will be too late to cancel or make any changes to this order.
A credit will be applied to your account for the amount of the order once canceled.
Can I make modifications to my order once it has been processed?
Once an order has been paid for, only some modifications may be made. While the item is processing, you can request an address change through the Change Address link in the order details.
In order to ensure all items are processed quickly, we do not allow modifications to an order once it has been processed, including adding rush shipping, style, color, and size changes.
Cancellation, Refunds, & Returns
Please see our returns page here for full details about our cancellations, refunds and returns.